COMMUNICATION: AUTO CRASH NOTIFICATION
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
1 safety recall campaign, 1 defect investigation (1 open), 1 owner complaints filed with NHTSA.
Complaints are reports from owners of this model year, not findings about any particular vehicle, and a model that sold in large numbers will collect more of them. They are counted here as filed; nothing is inferred from them.
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Two 2017 MERCEDES BENZ CLS550s can have entirely different histories, and a recall campaign usually covers a build-date window rather than a whole model year — which a VIN does not encode, so only the door-jamb label settles it. Scanning the VIN adds the decode, the crash tests, the fuel economy and the complaints matched to that exact engine, trim and assembly plant.